Privacy Policy
Last updated: January 14, 2026
Introduction
At TV Tech Repairs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TV repair services, visit our website, or communicate with us.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us, including:
- Name and contact information (phone number, email address, physical address)
- TV model and serial numbers
- Service history and repair details
- Payment information for service fees
- Communication preferences
Service Information
When providing repair services, we may collect:
- Photos and videos of TV issues (sent via WhatsApp or email)
- Technical diagnostic information
- Warranty and service records
- Customer feedback and reviews
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our TV repair services
- Scheduling appointments and dispatching technicians
- Processing payments and managing billing
- Communicating with you about service updates and appointments
- Providing customer support and responding to inquiries
- Maintaining service records and warranty information
- Improving our services and customer experience
- Complying with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processing services
- Communication platforms (WhatsApp, email providers)
- Scheduling and dispatch systems
- Accounting and bookkeeping services
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
If TV Tech Repairs is involved in a merger, acquisition, or asset sale, your personal information may be transferred.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for warranty purposes, legal compliance, and legitimate business interests. Service records are typically retained for a minimum of 3 years to honor our warranty commitments.
Your Rights
You have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to object to processing of your information
- The right to data portability
To exercise these rights, please contact us using the information provided below.
Communication Channels
We use various communication channels to serve you:
- WhatsApp: For quick service requests and photo/video sharing
- Phone: For immediate assistance and scheduling
- Email: For detailed service requests and documentation
- SMS: For appointment reminders and service updates
You can opt out of marketing communications at any time by contacting us.
Third-Party Services
Our services may integrate with third-party platforms such as WhatsApp, Google Maps, and payment processors. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion of such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. Changes are effective immediately upon posting.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: